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Trusted Trader

What is the Trusted Trader Scheme?

This scheme is run by Scottish government and local councils and is a local business partnership scheme aimed at increasing consumer confidence, promoting good practice within local small business, and helping protect citizens from doorstep crime such as cowboy builders and rogue traders dealing in a range of trades, and companies or individuals carrying out home improvement works of all types, all recognised TRUSTED TRADERS will be listed on a database, handled by outside organisation Referenceline, that measures business performance by customer referral.

Dundee Council

Dundee council’s head of environmental health and trading standards, Albert Oswald, said bogus traders were a particular area of concern.

“That is where consumers are cold-called and tricked into paying large sums of money for often very shoddy goods or services,” he said.

“Property maintenance covers a high proportion of cases and these are almost always high-value cases with consumers parting with sums in excess of £1000.

“If victims are from vulnerable groups, then the result is often distress as well as financial loss.”

Customers would rate the service and give written references, which would be collated by Referenceline and made available to prospective customers. Only local firms would be eligible to join the scheme, which would be managed by the council’s trading standards section.

Promoting good practice

Councillor Julie Sturrock, convener of the environmental services and sustainability committee, said, “We are absolutely determined that Dundee residents should not suffer from crime on their own doorstep, and this seems a very simple way of driving out the bad by promoting good practice.

“Local businesses will also benefit because membership of the scheme will mean that they will have a better profile and will not be associated with the type of rogue traders who give everyone a bad name.”

Trusted Trader Scheme membership has been accredited to us by the following councils who currently have a scheme in operation.

Dundee City Council | Renfrewshire  & East Renfrewshire Council | South Lanarkshire Council (Buy with Confidence)